Positivity isn’t just for Journals

Positive Feedback (for all neurotypes at work)

Whatever the size of your business, how you relate to your customers, staff and those around you can have a profound impact on the profitability of your business.

We live in a ‘judgy’ world and everything we say and do is being judged by everyone around us. We live in a world where people feel it necessary to be negative about other people’s achievements. Therefore, our words have a great impact on how others see us. We can make people smile just by smiling at them.

People use businesses they feel they can trust. How we feedback to others can build that trust.

Firstly, let’s talk about staff. Positive Feedback should be a regular part of ALL meetings – one-to-ones, staff meetings, team meetings etc. Yes, you may need to remind people of their duties. Make sure that any issues that need highlighting are raised in the middle of the conversation and be clear on your expectations without being defensive. If you are met with high emotion respond differently by staying calm and measured.

How we are seen to treat our staff reflects on us. This doesn’t mean though that we shouldn’t tackle thorny situations head on. Of course we must. But be respectful in how we do it, take emotion away and finish on a positive. 

Positive remarks remind staff that you think they are adults. Thank Staff even if they are ‘just’ performing their role. Your business needs your staff. Happy staff are more productive for you.

How about to your suppliers – even if they have messed up! Respect and a positive remark on previous dealings can go a long way to achieving the desired outcome when putting it right.

Customers (even awkward ones) react better to honey than vinegar as my Grandmother would say. Changing a customer’s point of view by being calm and positive feels great. Give it a try!

Positivity isn’t just for journals. We can never know the experiences that others have gone through or are going through. Be Kind.